Ultraglide ULTRACONTROL UC Meow Mousepad (2024)

ShippingPolicy

The final shipping cost and estimated delivery timeframe will be available to you during checkout.Currently, we offer3 International shipping methods which are steady and easy to track. Priority worldwide shipping,Premium( Partial countries) and a faster Express shipping.The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation. Allshipping ways,PO Box address is not acceptable.

If you don’t receive your order within the estimated time frame providedbelow and suspect that it might be lost in transit, please contactMechkeys Support ( support@mechkeys.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted toMechkeys Support within 3 months of the date of shipping or before the courier archives the tracking information.

Option 1. Express by DHL/UPS/FedEx/Aramex/SF etc ( there may be tax need to pay in this way)

The estimated time of delivery is usually3-7 business Daysdepending on the country. Includes detailed tracking and confirmation of delivery.

Please note:

1. Kindly remind that we will deduct the round freight before refunding you if customers reject to pay the duty tax. (P.S. Tripple freight for returning the product)

2. For someremote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed a few days if the place is remote because we need to find out the proper carrier to send outto avoid a remote fee, otherwise we will contact you for a remote fee or the order could be canceled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.

Option 2. Premium ( 6-10days, All tax and Duty Paid)

All tax and duty are prepaid to carrier by Mechkeys before shipping, so you dont need to pay any tax or duty when you get it.

Premium Available: France, Germany, United Kingdom, Italy, Spain,United States,Canada,Australia.

TrackingExample:

France

Germany

United Kingdom

Italy

Spain

United States

Note: post code from 35000 to 35999 in Spain can not shipped by priority and premium shipping.

NonconditionReturns

We offer a 7-Day Return Policy.You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record).To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be init's original packaging. If it is plastic sealled when you get it , it should remain plastic sealled. Sometypes of goods such ascustomized productscannot bereturned.

You will be responsible for paying the shipping costs for returning your item. Shipping costs we send the product to you are non-refundable（ write us in advance how much it is）and Custom Duty when it come back to China is non-refundable too ( we will send you receipt after we get it ).If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.

WarrantyReason Returns

If the product doesnt work properly during warranty leadtime and confirmed to be defective , the item could be returned for repair. Mechkeys will afford the freight to send it back to you after repair.

Wrong Item reason Returns

Pls contact us at very first time if you get the wrong item and dont use the product , keep the package as original as it is and we will cover all the freight and tax back and send you correct one immediately.

Refunds

We may refund you for following reasons,

1. Returned items due to the policy of returns once we get it.

2. Order cancellation

3. Other reasons.

If you paid by credit card, It will arrive you within 7 working days usually. The time will depends on the bank handling time. If you pay by paypal, It will arrive you within few hours. If you didnt get the refund during above leadtime, write us to check the reason.

Refunded amount may be slightly different with your original national currency payment due to Currency Exchange rates varying, Mechkeys is not responsible for the difference.

There may be transaction fee deducted by your bank when order is cancelled or refunded fully or partially, Mechkeys is not repsonsible for this if your bank charge you any additional fee.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged, refunded or warranty.

How long is the warranty period?

Mechkeys warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period ofone year for labor and one year for partsfrom the date of the original orderexcept the items listed below:

Accessories: 3-6 months warranty according to brands policy

Should the Product(s) supplied by Mechkeys prove defective because of improper workmanship or material as reasonably determined by us, Mechkeys agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges.

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

• Damage due to user negligence, accidents, dis-assembly, waterlog, misuse, abuse, alterations or vandalism.
• Improper or inadequate maintenance.
• Failure to perform required preventive maintenance
• use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
• Unauthorized modification or commercial use.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
• Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
• Products that are altered or repaired by anyone not authorized byMechkeys
• usage not following instructions accompanying the Product(s)
• failure to perform required preventive maintenance,
• weather conditions, lightning, fire, water, or any acts of nature
• Furthermore,Mechkeys is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

Disclaimer of Warranties - Except as set forth herein,Mechkeysdisclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized byMechkeys, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied byMechkeys, weather conditions, lightning, fire, water, or any acts of nature;Mechkeysshall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any otherMechkeysinvoice. Mechkeys shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

FAQs

How can I Request a Warranty replacement or repair?

You must email our customer service support@mechkeys.com within the applicable warranty periodwith your order number and your specific inquiries. Please describe your problems that you encountered with as musch detail as you can.

Can I cancel an order?

Once an order is placed, you have less than 24 hours to cancel itif it is notprocessed yet. Once the order processes and is accepted by our warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed.

Can I return the products that I don’t like and get a refund?

You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions.Our policy is within 7days after receivingaccording to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

• Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it.
• Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
• Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange a product that I ordered?

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)

• Products must in “Good Condition” with no damaged in any way.
• To exchange a product, the product must be available to purchase on Mechkeys.com and its price must be higher or equal to the original order amount.
• The customer will have to pay the difference in price if s/he selects a product of a higher price.
• If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Mechkeys shall be dealt with per the terms and conditions of the relevant companies.

What’s the process of cancelling, returning or requesting a refund ?

Please email our customer service support@mechkeys.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:

• All packaging such as boxes, bags, and tags
• Accessories such as cords and remotes
• Certificates, manuals, and warranty cards
• "Free gifts" or bonus items
• All items included in a bundle

What are the items that can be returned?

We accept the following items for return only if theyare returned in the same condition in whichthey were received, and the itemsshould include all items that were in the original package.

• Keyboard
• Keycap
• Keyboard kit
• Mice

We do not accept the return of customized products. Defective products covered under warranty could be returned for servicing, but NOT for refund.If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly,we might provide a partial refund to account for the loss in the item's value.

When do I need to return the items? When is the deadline?

Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record.

Where do I ship the items so that I can get a refund?

If you want to ship back to us, please contact us at support@mechkeys.com.

When will Ireceive my refund?

In most cases, we will issue your refund within six business days after receiving and checking the returned item.

How much will I receivefor a refund?

You’ll be refunded the amount you paid minus30% of the MSRPwhich shall be deducted as a restocking fee. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional10% packing feewill apply.

Who can I contact, if I have questions about refunds or warranties?

If you have any questions, Please contact usat support@mechkeys.com.