FAQs
Phone can't make calls, calls drop, calling not working? ›
Your wireless carrier may be experiencing network issues or your nearest cell tower could be down, which could cause dropped calls. Check for any reported outages in your area that could affect cellular signals.
Why can't I make a phone call my cell phone keeps dropping? ›Get your phone, and SIM card checked for hardware and internal issues. Take your cell or phone system for regular maintenance and repair. Install a signal booster to improve the cellular network. Check device settings for anything that can trigger call drops, like deactivated caller ID or misaligned date and time.
Why won't my phone let me make calls? ›Reasons Why Android Stops Making (or Receiving) Calls
The causes are usually pretty simple. You might be in a dead zone, airplane mode could be turned on, your bill might not be paid up, malware could be wreaking havoc on your phone, or a software issue could be at play.
Signal Blocking Obstacles: Anything sitting between your cell phone and the cell tower weakens received signal, leading to dropped calls. Such obstructions include trees, mountains, tall structures, building materials, and the like. Distance from Cell Tower: Radio waves can only travel so far from the signal source.
Why does my phone keep failing to call? ›Reasons for Failed Calls
Signal dropped. Recipient is not accepting calls. Callers number may be blocked. Call routing or other software dropped the call.
Check your SIM card
A loose or damaged SIM card could cause your phone to drop calls. Try this: Turn off your phone and remove your SIM card. If you need help, check out our guide on how to remove or change the SIM card on your Android device.
The most common reason for your phone getting cut off after 15-30 seconds is call signaling issues. Call signaling involves the exchange of messages between the phone and the cell tower in order to initiate and sustain a call. If there is an issue with call signaling, it may result in a dropped call.
Why is my phone not allowing me to make or receive calls on Samsung? ›If you're unable to make a call from your Galaxy device, it may be due to a faulty SIM card, an issue with your account or network, or a device setting.
What to do if your phone suddenly stops? ›- Check for Any Physical Damage. (Credit: South_agency / Getty Images) ...
- Try to Turn on Your Phone. ...
- Try Charging the Battery. ...
- Do a Force Restart. ...
- Restore Your Phone to Factory Settings. ...
- Re-Flash the Firmware From Scratch. ...
- How to Get Your iPhone or Android Device Repaired.
More troubleshooting tips
Turn off airplane mode. Most phones show an airplane icon when airplane mode is on. Check your SIM card. You may have to take it out and put it back in if your phone displays Insert SIM or Emergency Call Only.
Why does my phone keep kicking me out of calls? ›
What causes dropped calls? A dropped call happens when your phone gets disconnected from the cellular network. This is pretty common, and there are a few possible causes, from weak signal strength or faulty SIM cards.
Why is my phone declining calls? ›The most common reasons are the flight mode, call barring, call forwarding or call auto-reject.
Why does my phone go off when I make a call? ›By measuring the difference in energy between sent and received infrared light, it can determine the distance between an object and the phone. During a call, the proximity sensor detects when the phone is being held near the user's face, and turns the screen off to reduce power consumption.
Why is my phone not allowing me to make calls out? ›A few immediate reasons behind your Android phone not making or receiving calls could include low or no network coverage, an active Do Not Disturb (DND) feature, blocked phone numbers, and a malware issue. Also, there are cases when a smartphone behaves inadvertently after installing or uninstalling certain apps.
What would cause a call not to go through? ›Your device is on "do not disturb" Your device is in Airplane mode or Silent mode. You blocked the number that's trying to reach you. You're in an area with little or no network coverage.
What happens if you dial *#31? ›Hide Your Phone From Caller ID: #31#
I could only get this to work on Android. But entering this code prompted a pop-up stating that my Caller ID had been disabled. In order to re-instate Caller ID, enter *31# .
Check the auto-reject settings
For some Android brands like Samsung and Infinix, you should also check to be sure that auto-reject is not enabled. For Infinix, it is programmed as Reject call. To fix it, Swipe down the notification panel > Tap on the “reject call”icon and turn it off.
You're too far from a cell tower
Weak signals due to distance are one of the biggest causes of dropped calls. The further you travel from a cell phone tower, the weaker the signal. And the weaker the signal, the more likely you are to experience a dropped call.
It could mean that their phone is off, out of area, you're blocked, and/or they rejected your call.
Why does my phone keep cutting off? ›Charge the battery
If the phone is completely powered off, make sure the phone is charged. Connect the phone to a charger and check the battery level. When the phone's battery is low enough, the phone will turn off automatically.